These days it is hard to find a growing company that has great service and friendly small town values and ethics. With the economy being down many small businesses have been taking a hit, however the strong are able to survive especially in such a volatile industry such as the trucking industry. Crum Trucking, Inc., has maintained steady growth, which I believe is because of the great people that have stood with the company throughout the years.
Crum Trucking comes from humble beginnings as it started out in 1963 when my father, Roger Crum, started hauling livestock for local farmers, while also raising livestock and doing some farming of his own. He then branched into hauling grain, and then other agricultural commodities such as crop fertilizers and livestock feed, which went on for many years. In 1986 I began working on the farm with my father and started working on the trucking equipment all before I was even old enough to drive. Eight years later, I came to the point where I felt that through my parents, I had learned the proper way to manage money, maintain all types of equipment, and most of all how to put in a long (and some days even longer) day of solid, hard and honest work. At this point our family decided we needed to move forward.
In 1994 we separated the trucking from the farm to form Crum Trucking, Inc., which secured us our first major account with an automotive part assembly plant. By 1996 the trucking business had grown to about 8 trucks and required most of my time. This was the point at which I had to choose between farming and trucking so I chose to dedicate nearly all of my time to the trucking company and my father chose to dedicate most of his time to the farm business. My mother decided to use all of her banking experience and handle almost all of the accounting practices for the farm and the trucking company.
It was clear to see that the values I learned on the farm from my mom, dad, and other co-workers had spilled over into the trucking company by giving customers “A & B” (above and beyond) service. This service has become a structured part of our company and applies to not only our customers, but their suppliers and customers, our employees, and faculty as well.
Today Crum has 150 trucks in operation, which was made possible by having great people that provide great service and are dedicated to the company. I initially made some sales, but over the years our traditional approach to doing business, and the good natured attributes of our employees to treat all people they deal with professionally and pleasantly, has contributed to gaining much of our company’s current customer base. Some of yesterday’s smallest suppliers are some of our largest customers now.
-President Keith Crum
Our vision is to be a recognized leader in the Transportation Industry and to economically exceed our customer’s expectations through continuous quality improvement.
Crum Trucking strives to identify and understand the unique needs of each customer, and go beyond the expected in meeting those needs, therefore, everything we do must be of high quality. We must maintain a modern logistics focus, discovering innovative solutions to improve our customers’ transportation processes and maintain competitive prices. Customers’ needs must be serviced promptly, accurately and economically.
Crum Trucking will provide each employee with the training and support needed to grow professionally and personally. Our employees are individuals and we must respect them and recognize their merit. Compensation must be fair and accurate, and working conditions clean, orderly and safe. We will be mindful of ways to help our employees fulfill their family responsibilities. Employees will be free to make suggestions and complaints. There must be equal opportunity for employment, development and advancement for those qualified.
We must adhere to the highest standards of honesty and ethical behavior toward customers, employees, and the community. We must be good citizens, support good works and charities. We must protect our drivers and all who travel by maintaining safe equipment and drivers. We must protect the property, environment and natural resources we are privileged to use.
Crum Trucking will strive to lead our industry by continually seeking and obtaining a competitive advantage, based on quality service that generates increasingly higher sales and profits for the organization.
In accomplishing our mission, we need to maintain a deep respect for individuals inside and outside the company, and for the communities of which they are a part.